Frequently Asked Questions
Quickly find answers to common questions about cashback, accounts, and how HedraBack works.
A fee rebate (refback) is the part of your eligible trading fees that HedraBack pays back to you when your exchange account is opened or linked through HedraBack's partner code or link. You still trade directly on the exchange; rebate rates and payout schedules follow each exchange's card.
Getting started
How do I sign up to get rebates?
Go to Exchanges → pick an exchange → sign up with HedraBack’s link or referral code → complete KYC on the exchange → start trading. Step-by-step instructions for each exchange are in the new sign-up guide.
Does it widen spreads or change how my orders are filled?
No. Spreads, fees and order execution are set by the exchange; HedraBack only shares back part of the partner commission after you trade.
How is a fee rebate different from a deposit bonus?
A fee rebate is tied to your eligible trading fees and usually recurs with your trading volume. A deposit bonus is typically credit or a promotion with its own withdrawal conditions — it doesn’t replace a fee rebate.
What is a HedraBack fee rebate?
HedraBack pays back part of your trading fees when you open or link your exchange account through our partner code or link. You still trade directly on the exchange.
Switching referral
How do I know my account is linked correctly?
On the exchange, check the referrer or partner code/ID on your account. If it’s empty or doesn’t match HedraBack’s code for that exchange, your volume won’t earn rebates.
Can I switch the referral on an existing account?
It depends on the exchange: some let you change or add a code if you meet their conditions, others don’t allow it on existing accounts. See the switch-referral guide for each exchange.
Rebate payouts
I’ve traded but haven’t received a rebate yet — what should I check?
Check that your referral is linked correctly, that your orders generated eligible fees, and that the exchange’s payout cycle has passed. Still not right? Contact us with the exchange name and your UID (never send your password).
When will I get my rebate?
It depends on the exchange — see its card on the Exchanges page (for example, OKX: 20% rebate, paid automatically and instantly with code EBACK). Forex and crypto can have different payout cycles — check the card for the exchange you use.
Security
Do I need to send my password or OTP?
Never. HedraBack will never ask for your password, OTP, seed phrase or an API key with withdrawal permission. Only trade and withdraw on the exchange’s official app or website.
Exchanges & rebate rates
Which exchanges do you support?
The list of exchanges and each one’s rebate rate is on the Exchanges page. Rates can change — always go by the number on the current exchange card.
Still have questions?
Still stuck? Send the question from the contact page.